Privacy Policy

This Privacy Policy describes how we collect, use, and share information when you interact with CarmenAI products and services, including Carmen Catering and Carmen Phone (collectively, the Services).

1. Information We Collect

We may collect information you provide directly (e.g., contact details, business information, order or inquiry details), information captured via automated means (e.g., device/browser data, cookies, analytics), and communications metadata (e.g., call/SMS logs necessary to provide the Services).

2. How We Use Information

We use information to provide and improve the Services, personalize experiences, communicate with you, support security and fraud prevention, comply with legal obligations, and for other operational purposes described here.

3. SMS/Texting Program Privacy

If you opt in to receive informational texts (e.g., via Carmen Catering or Carmen Phone), we may process your mobile number, opt‑in/opt‑out status, message content, timestamps, and delivery status. We use this information solely to deliver and manage the Texting Program, troubleshoot, comply with carrier rules, and maintain records of consent.

4. Cookies and Analytics

We may use cookies and similar technologies to operate and improve the Services, remember preferences, and measure engagement. Your browser may allow you to control cookies.

5. Sharing of Information

We may share information with service providers and partners that help us operate the Services (e.g., hosting, messaging, analytics, customer support), with your consent, or as required by law. We do not sell personal information.

6. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and regulatory requirements.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No system can be 100% secure.

8. Your Choices

You may request access, correction, deletion, or restriction of certain information subject to applicable law. To opt out of texts, reply STOP. For help, reply HELP.

9. International Transfers

If we transfer information internationally, we will do so in accordance with applicable data protection laws.

10. Children

The Services are not directed to children under 13 (or other age as defined by law). We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted here with a new “Last updated” date.

12. Contact

For questions about this Policy or our data practices, contact us at privacy@carmenai.co.