Never missNever miss another
Carmen handles every call, text, and inquiry with white gloves—so your team can focus on guests.
Think of Carmen as your PhD‑level super employee.
How Carmen Helps Restaurants
The pain
Every missed call is a missed opportunity. Unanswered phones often mean lost catering orders, unbooked reservations, and frustrated customers who may never call back. In a busy restaurant, staff can’t always stop to answer—yet every unanswered ring represents money slipping through the cracks.
The stats
Across the industry, 30–40% of restaurant phone calls go unanswered depending on time of day—translating to a large annual revenue loss. More than half of customers prefer to call, and up to 75% will move on if they can’t reach you immediately. In many restaurants, up to 150 calls go unheard each month, and at least 50% of those are potential catering leads, regular orders, or reservations.
The solution
Carmen makes sure you never miss a call again. Acting as your always‑on front‑of‑house assistant, Carmen answers every phone call, text, and inquiry instantly—whether it’s a catering request, reservation, or takeout order. She knows your menu, handles common questions, and routes every opportunity to the right person. No more lost catering leads, no more holds, and no more revenue slipping through the cracks—Carmen keeps your business covered 24/7.
Why restaurants choose Carmen
Purpose-built for hospitality, always on brand, and simple to adopt.
24/7 Coverage
Never miss another catering or any other opportunity—even during the rush.
Automated Reservations
Books and updates reservations automatically.
98%+ Order Accuracy
Confirms specials and substitutions.
Multilingual
Speaks many languages naturally.
POS Integrations
Connects to your POS and tools.
Learns your restaurant
Think of Carmen as your PhD‑level super employee.
Ready to never miss another call?
Put Carmen to work as your always-on phone host for reservations, orders, and guest questions.
How it works
Simple setup, real results from day one.
Answer and route calls 24/7
Greets callers, answers FAQs, and routes when needed.
Creates Catering Leads, takes orders and reservations
Accurately handles all calls and inquiries
Summarize and hand off
Summarizes every call and hands off edge cases.
Smart Features Built for Restaurants
Always‑On Answering – Every call and text is answered instantly, so you never lose a customer to voicemail.
Catering & Menu Support – Shares accurate menu details and captures catering requests to grow high‑value orders.
Reservations & Orders – Confirms bookings and directs customers to your preferred online ordering system.
Daily Recaps – Every call, text, and lead is summarized for you at the end of the day.
Customer Follow‑Ups – Re‑engages past customers with catering promos, events, and special offers.
Deeper features
Modern AI that’s built for hospitality—no call centers, no scripts.
Transcripts & search▾
Review every interaction with searchable transcripts to resolve issues fast and spot trends.
Integrations▾
Connect to POS, reservations, and messaging tools to keep operations in sync.
Behavior controls▾
Fine‑tune tone, prompts, and fallbacks without code. Carmen improves with every call.
30‑minute setup▾
Our team configures your flows and gets you live quickly—without disrupting service.
Pick the plan that works for your business
No matter your restaurant type or size, there’s a plan for you.
Core
For single‑location restaurants getting started.
- • Call music & greeting
- • Guest management
- • Reservation integrations
- • Scheduled call handling
- • Conversation summaries
Premium
For multi‑location or high‑volume operations.
- Everything in Core +
- • Custom branding
- • Cross‑selling on reservations
- • Topic alerts & insights
- • Bilingual support
Custom
Tailored for groups or specialized needs.
- Everything in Premium +
- • Custom call limits
- • White‑glove support
*Prices listed per location
A‑La‑Carte Products
For restaurants looking to maximize private events revenue and speed‑to‑lead.
- • Tripleseat integration
A‑La‑Carte products can be added to any package.
We’re capturing orders we used to miss, and the team focuses on guests in front of them.
The AI handled a complex order perfectly. Faster than waiting on hold.
Setup was quick. It’s like a reliable host that never clocks out.
Book a demo
Tell us a bit about your restaurant and we’ll follow up shortly.